> ## Content Index
> Fetch the complete content index at: https://www.cesarrg.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# Workarounds
- URL: https://www.cesarrg.com/workarounds/
- Published: 2021-06-15T01:08:09.000Z
- Updated: 2023-07-17T06:30:59.000Z
- Description: A hidden source for innovation
- Author: César Rodríguez
- Tags: Innovation, Insights

#10 - Jun.2021

Want a great source of inspiration when designing a new solution for your customers? Look at the workarounds they use.

If people can't solve their problems as expected (existing systems, processes, policies, etc.) they'll find a way. You can see workarounds as a negative connotation or limitation, or you can use them to discover hidden **intentions** of what users really want.

![](https://storage.ghost.io/c/10/f4/10f4a52f-1b7d-4284-b66d-0fccfd9dc5da/content/images/2021/06/workaround.png)

The shared macro spreadsheet; the "informal" process; even the post-it documenting the most-used system codes. These are shortcuts from people trying to get their job done. Most of the time is an unconscious way of saying: "the way it was designed simply doesn't work".

When building a new experience or technology look for these hidden gems - they might become insights into how the solution should work.

![](https://storage.ghost.io/c/10/f4/10f4a52f-1b7d-4284-b66d-0fccfd9dc5da/content/images/2022/12/sign_CRG2.png)

💡

 Interested in more ideas like this one? [Subscribe here](https://www.cesarrg.com/#/portal/signup) and get future posts delivered straight to your inbox. No spam, don’t worry. If you’re already a subscriber, thanks for being part of this journey.