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# [Weekly Retro] Why trust will define the next generation of AI Products
- URL: https://www.cesarrg.com/weekly-retro-why-trust-will-define-the-next-generation-of-ai-products/
- Published: 2025-07-25T13:24:50.000Z
- Updated: 2025-07-25T13:25:58.000Z
- Author: César Rodríguez
- Tags: Weekly Retro, AI, Technology

#260 - Jul.2025

***Weekly Retro** **is a short e-mail with a wrap-up of ideas from the week, interesting links I found, and food for thought before you head off for the weekend.*

Hi there!

Here's a quick idea before you head-off for the weekend: 

I think **trust** will become the most important feature of any AI product.

At every interaction, we have an **opportunity** to gain or break customer's trust. With so many options out there, the cost of finding new options is low. 

People will just "hire" a different product to solve their problems.

Traditional UX design assumes predictable outcomes. Click button = get result. But AI doesn't work that way. LLMs hallucinate and they operate on **probabilities**.

The **mental model shift** on how we design this type of solutions is not trivial:

- From command-based to intention-based interactions
- From deterministic flows to probabilistic experiences
- From traditional testing mechanisms to continuous evaluation

The **4 principles** that I believe will become key for designing this type of products:

1. **Don't overpromise:** Set clear capability boundaries upfront. "AI can \[outcome\] with \[level of accuracy\]".
2. **Probe**: Continuously guide users with follow-up questions and next steps. Don't leave them hanging in uncertainty.
3. **Calibrate**: Build feedback loops everywhere. Let users correct, rate, and refine AI outputs in real-time.
4. **Guardrails**: Design safety mechanisms and escalation paths (e.g. Humans-in-loop).

There's a big wave of AI products coming. As designers and builders, we (still) have the power to make them safe and truthful. 

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### 🧪 Things I've been testing

Combining Claude Desktop with Docker's MCP Toolkit! 

This basically turns Claude Desktop into a **powerful agent**, provided with a wider range of tools (Docker packages MCP servers as containers).

Check out more here: [MCP Toolkit](https://docs.docker.com/ai/mcp-catalog-and-toolkit/toolkit/?ref=cesarrg.com)

![](https://storage.ghost.io/c/10/f4/10f4a52f-1b7d-4284-b66d-0fccfd9dc5da/content/images/2025/07/image-4.png)

![](https://storage.ghost.io/c/10/f4/10f4a52f-1b7d-4284-b66d-0fccfd9dc5da/content/images/2025/07/image-5.png)

###   
👨🏻‍💻 Interesting links

- Anthropic: How the company **values** can shape their product strategy:

[The dark horse of AI labsHow Anthropic’s missionary zeal is fuelling its commercial success![](https://storage.ghost.io/c/10/f4/10f4a52f-1b7d-4284-b66d-0fccfd9dc5da/content/images/icon/icon-2.svg)The EconomistThe Economist![](https://storage.ghost.io/c/10/f4/10f4a52f-1b7d-4284-b66d-0fccfd9dc5da/content/images/thumbnail/20250726_WBD000.jpg)](https://www.economist.com/business/2025/07/23/the-dark-horse-of-ai-labs?ref=cesarrg.com)

- A great reflection about **builders** in leadership roles:

[Am I Becoming Irrelevant?The frustration of feeling like a buffer instead of a builder, and learning to measure impact through team success rather than personal output![](https://storage.ghost.io/c/10/f4/10f4a52f-1b7d-4284-b66d-0fccfd9dc5da/content/images/icon/favicon-17.ico)Jordi Villar![](https://storage.ghost.io/c/10/f4/10f4a52f-1b7d-4284-b66d-0fccfd9dc5da/content/images/thumbnail/becoming-irrelevant.png)](https://jordivillar.com/blog/becoming-irrelevant?ref=cesarrg.com)

**🖋️ Quote of the week**

> **“The best strategy is a balance between having a deliberate one, and a flexible, or emergent strategy.”** – Clayton Christensen

![César Rodríguez](https://storage.ghost.io/c/10/f4/10f4a52f-1b7d-4284-b66d-0fccfd9dc5da/content/images/2024/09/image-2.png) ![](https://storage.ghost.io/c/10/f4/10f4a52f-1b7d-4284-b66d-0fccfd9dc5da/content/images/2024/02/CR_sign_2024-3.png) 

**César Rodríguez**  
[LinkedIn](https://www.linkedin.com/in/crodriguezguevara/?ref=cesarrg.com) / [Instagram](https://www.instagram.com/cesarrg.blog/?ref=cesarrg.com) / [X](https://x.com/cesarrgv?ref=cesarrg.com) 

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