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# A single experience
- URL: https://www.cesarrg.com/a-single-experience/
- Published: 2025-04-29T05:40:24.000Z
- Updated: 2025-04-29T05:40:24.000Z
- Author: César Rodríguez
- Tags: Design

#240 - Apr.2025

We often forget that we build **trust** with customer at the boundaries of our products. 

People don't separate your product from the experience that **surrounds** it. 

Every **touchpoint**—awareness, education, onboarding, support—is equally important in terms of customer expectations. 

You might have a great digital product, but a broken gap in the boundaries will also lead to frustration. 

There is no "product" and "everything else." 

It's all one [experience](https://www.cesarrg.com/how-people-process-an-experience/).

¡Saludos!

![César Rodríguez](https://storage.ghost.io/c/10/f4/10f4a52f-1b7d-4284-b66d-0fccfd9dc5da/content/images/2024/09/image-2.png) ![](https://storage.ghost.io/c/10/f4/10f4a52f-1b7d-4284-b66d-0fccfd9dc5da/content/images/2024/02/CR_sign_2024-3.png) 

**César Rodríguez**  
[LinkedIn](https://www.linkedin.com/in/crodriguezguevara/?ref=cesarrg.com) / [Instagram](https://www.instagram.com/cesarrg.blog/?ref=cesarrg.com) / [X](https://x.com/cesarrgv?ref=cesarrg.com) 

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